If you need to return an item, login to your account, view the order using the "Complete Orders" link under My Account menu and click Return Item(s) button. We'll notify you via e-mail of your refund once we've received and processed the returned item.
Most new, unopened items can be returned within 30 days of delivery for a full refund. If the return is a result of our error (incorrect or defective item received, etc.) we will pay for shipping.
You should receive your refund within four weeks after mailing back the item(s). However, in many cases you will receive a refund more quickly.
We ship to virtually any address in the world. Note that there are restrictions on some products, and some products cannot be shipped to international destinations.
When you place an order, we will estimate shipping and delivery dates for you based on the shipping options you choose. Depending on the shipping provider you choose, shipping date estimates may appear on the shipping quotes page.
Please note shipping rates for many items are weight-based. The weight of any such item can be found on its detail page. To reflect the policies of the shipping companies we use, all weights will be rounded up to the next full pound.